| SHIPPING AND RETURNS CanvasUSA uses our discretion for the shipper taking into consideration the product being shipped and the destination. If you have a preferred shipper please specify when ordering. If you have any questions concerning the product, please feel free to contact us at 888-341-1234 or by e-mail at sales@canvasusa.com for instructions. If the package is damaged, do not accept shipment unless you can determine the product inside is undamaged. There are no exchanges or returns after 30 days of purchase. Please examine all products upon receipt. Retain packaging slips and all included paperwork; this will be used to expedite any credits in the event of a return. Return Policy Requirements: Please call CanvasUSA at 888-341-1234 or e-mail sales@canvasusa.com before returning any merchandise. Customers must have a return merchandise authorization number (RMA) issued by CanvasUSA before returning any merchandise. . 1. The RMA should be placed below the return shipping address on the outside of the package. Package will not be accepted by CanvasUSA without a RMA on the outside of the package. 2. All returned items must be in “unused” or “ready to sale” condition in the original box or packaging, including instructions, accessories and hardware (if applicable). 3. After the item is received and inspected and determined to be in “unused” or “ready to sale” condition, applicable credit will be issued. Customers should allow 30 days for a refund or credit. Applicable Policy Requirements: 1. Damaged Goods. Customers requesting exchanged for damaged goods will have the damaged items replaced for the identical item at no cost to the customer. Customer service will issue a RMA number and a prepaid pickup call tag will be arranged. If the customer does not want a replacement for damaged goods, then conditions for policy 1 or 2 apply. If the customer does not want a replacement or exchange, then customer is responsible for both outbound and return shipping and handling expenses. 2. Exchanges. Customers requesting exchanges within 30 days for goods of equal or more value (in “As New Salable Condition” and in its original packaging) will not be charged the restocking fee of 20% and the initial outward bound shipping. Customer is still responsible for return shipping and handling costs. Customers requesting exchanges for lesser priced merchandise will be issued a credit for the difference. Customers are responsible for both outbound and return shipping and handling expenses. If items are not returned in “As New Saleable Condition”, an additional discretionary restocking fee will be deducted from the customer’s refund SHIPPING AND RETURNS CanvasUSA uses our discretion for the shipper taking into consideration the product being shipped and the destination. If you have a preferred shipper please specify when ordering. If you have any questions concerning the product, please feel free to contact us at 888-341-1234 or by e-mail at sales@canvasusa.com for instructions. If the package is damaged, do not accept shipment unless you can determine the product inside is undamaged. There are no exchanges or returns after 30 days of purchase. Please examine all products upon receipt. Retain packaging slips and all included paperwork; this will be used to expedite any credits in the event of a return. Return Policy Requirements: - Please call CanvasUSA at 888-341-1234 or e-mail sales@canvasusa.com before returning any merchandise. Customers must have a return merchandise authorization number (RMA) issued by CanvasUSA before returning any merchandise. .
- The RMA should be placed below the return shipping address on the outside of the package. Package will not be accepted by CanvasUSA without a RMA on the outside of the package.
- All returned items must be in “unused” or “ready to sale” condition in the original box or packaging, including instructions, accessories and hardware (if applicable).
- After the item is received and inspected and determined to be in “unused” or “ready to sale” condition, applicable credit will be issued. Customers should allow 30 days for a refund or credit.
Applicable Policy Requirements Damaged Goods. - Customers requesting exchanged for damaged goods will have the damaged items replaced for the identical item at no cost to the customer. Customer service will issue a RMA number and a prepaid pickup call tag will be arranged. If the customer does not want a replacement for damaged goods, then conditions for policy 1 or 2 apply. If the customer does not want a replacement or exchange, then customer is responsible for both outbound and return shipping and handling expenses.
Exchange. - Customers requesting exchanges within 30 days for goods of equal or more value (in “As New Salable Condition” and in its original packaging) will not be charged the restocking fee of 20% and the initial outward bound shipping. Customer is still responsible for return shipping and handling costs. Customers requesting exchanges for lesser priced merchandise will be issued a credit for the difference. Customers are responsible for both outbound and return shipping and handling expenses. If items are not returned in “As New Saleable Condition”, an additional discretionary restocking fee will be deducted from the customer’s refund.
|
Products
Information
Quick Find
Shopping Cart
Best Sellers
