SPECIAL ORDERS

For the purposes of this policy, Manufacturer means Canvas USA® Manufacturing, its affiliates and subsidiaries. No other express or implied meaning is granted.

TO PLACE A SPECIAL ORDER: Our representatives will be happy to assist you with your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color).

PRICING AND AVAILABILITY: Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously available. Check online at www.CanvasUSA.com for the most current pricing and availability.

PLACING ORDERS

TO PLACE AN ORDER: Please have ready the item number, model number, size, style, color, credit card number, name and address where the credit card is billed, separate shipping address (if applicable), daytime and evening phone number, email address for electronic confirmation, and all other shipping information.

NON-RETURNABLE ITEMS: Cut goods, clearance items, and with few exceptions, special order or customized items are not returnable, unless defective, and then for repair or replacement only at our discretion. If the product is damaged or defective you must call CanvasUSA®Customer Service within 10 days of receipt of the product.

BACK ORDERS: If an item is not readily available, out of stock, or subject to a manufacturer’s delay; a Canvas USA®Customer Service representative will notify you. Canvas USA® will not charge you for the item(s) until shipped.

DIRECT FACTORY SHIPMENTS (Drop Ship)

All our products are manufactured and shipped directly to the shipping address you provide. No additional fees or charges are incurred for this "Drop Ship" service.

METHODS OF PAYMENT

METHODS OF PAYMENT: We accept Discover, Master Card, Visa, American Express, money orders, personal checks in U.S. Funds only, and PayPal. To avoid verification and approval delays on credit card orders, be sure to provide the exact address to which your card is billed.

SALES TAX: Canvas USA®is not obligated to collect sales tax on any orders shipped directly from our Texas warehouse to locations outside the state of Texas.

INTERNATIONAL AND LARGE ORDERS

LARGE FREIGHT ORDERS AND/OR OCEAN FREIGHT SHIPMENTS: Please designate a freight forwarder and provide us with the following information – freight forwarder's full name, contact person, address, phone, and fax number along with the final destination address, and phone number. Shipments by Canvas USA® are insured to the freight forwarders location only. If you require insurance to the final destination, you must request the freight forwarder to insure your merchandise in full to the final destination to replace as new if necessary.

CUSTOMS, DUTIES, AND IMPORT FEES: Canvas USA®will assist, however, customs procedures vary from country to country, and agent to agent. Please check with local officials regarding cost and proper procedures for labeling. Sometimes labeling your order as "Yacht in Transit" or applying for a Cruising Permit may reduce or help to avoid customs charges and/or duties. Canvas USA®can provide a proforma invoice if needed. Canvas USA®is not responsible for customs and duties charges or delays by custom officers, shipping agents, or flight delays once the shipment leaves our warehouse.

Canvas USA® will bill for any duties and taxes that are charged back to us after the initial shipment. RETURN POLICY: We want you to be a satisfied customer, and we need your help to maintain our low prices. Unopened products in the original packaging may be returned within 30 days for a full exchange or refund of merchandise price. A fee of up to 20% of the price of the product will be charged for inspection, repackaging, and restocking for unused items not returned in their original condition within the 30 days. Unfortunately, we can not accept returns older than 30 days.

Please note that some items are not returnable: Cut goods, clearance items, close-outs, discontinued and special order items. If any of these items are found to be damaged or defective, you must notify us within 10 days from receipt for replacement.

If you do need to return an item to us

WARRANTY INFORMATION

WARRANTY INFORMATION: Some of the items we sell are covered by manufacturer’s warranties. In some cases, the manufacturer requires that you send the item to them directly for further action. Some manufacturers reserve the right to repair or replace at their discretion. We can provide you with the contact information. Please check our web site or contact our customer service department.

DAMAGED GOODS

DAMAGED OR MISSING GOODS SHIPPED BY COMMON CARRIER: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Canvas USA® Customer Service immediately. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.

DAMAGED GOODS SHIPPED BY TRUCK: All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact customerservice@canvasUSA.com immediately or call 1-888-341-1234.

DISCLAIMER

MISTAKES DO HAPPEN: Typographical, photographic, pricing, and editing errors in our catalog, flyers, advertising, and website are unintentional and we reserve the right to correct them.