How do I return an item for warranty?
Note to our valued customers:
one (1) year guarantee on workmanship of products we manufacture. Our Customer Service
and Quality Control welcome your feed back as verification of Quality Assurance. Most of our business is word of mouth from satisfied customers, so please let us know how we are doing.
Verify your invoice for correctness: Color, Product (top, cover, cushion, etc), Dimensions (make, length, width) and
any options ordered. As in all manufacturing, we have procedures in the products
we build for you. Our products custom fitted to your product (we measure) will fit
more precise than one fitted to a different manufacturers structure, i.e.; a
slight difference in curvature of corners, etc. We understand this, so you have
thirty (30) days to notify us of the
issues on our manufactured items. We will
and correct any issues, but we cannot
accept Return for Refund items on custom work specific projects
. Return for Re-Process, when possible please send Pictures as this will help identify issues.
over the counter sales, i.e.: general hardware, snaps, fittings, etc. "
Return for Refund", have to
be returned in original packaging unused. We have to charge a ten (10%) percent
re-stocking fee to cover credit card and labor/resale fees.
On items Shipped for Return:
Please call and speak to Customer Service so that we can assign your item a
Return Authorization Number (RAN). Be sure to have your Name and Return Authorization Number inside the box and written outside the box on any items returned.
Cleaning Acrylic Canvas
canvas should be cleaned regularly to prevent excessive dirt from
accumulating. Simply brush off any loose dirt and rinse with lukewarm
water. To clean, use a solution of lukewarm water (not exceeding 100° F)
and a mild natural soap. Rinse thoroughly to remove excess soap. For
light cleaning, avoid the use of detergents. Normal wear, usage and
cleaning will reduce the effectiveness of the water-repellent finish. If
water repellent is important, a water-repellent treatment should be
used if the fabric has been cleaned or if the fabric is constantly
exposed to the elements.
Acrylic Canvas Warranty - Marine and Awning
Canvas manufactured products by Canvas USA are warrantied for five years
from the date of the original purchase. Canvas sold by the yard off the roll is not covered by this warranty.
Only acrylic canvas that has a Canvas USA Logo attached or Canvas USA manufactured products, will be covered under this warranty. The warranty
covers the fabric becoming un-serviceable as a result of loss of
strength from normal exposure to conditions, including sunlight, mildew,
rot, . if the fabric has been properly installed, used and maintained.
Thread is not covered under the warranty unless you purchased our Long Lasting Thread option with an additional fee then refer to the thread warranty. The
warranty does cover replacement of the canvas excluding installation.
The warranty does not apply against deterioration of any kind due to
abusive misuse, accidental burns, negligence, vandalism, perforations or acts of God.
Please call and speak to Customer Service for a Warranty Return Authorization Number (WRAN). To speed up the
process of making a Warranty Claim, please describe the claim and email to
Warranty@CanvasUSA.com. Include information about the claim and
pictures to support the claim of the warranty. Pictures of canvas in use
are required to initiate the claim whether you bring to a Canvas USA
Showroom or a Dealer. Be sure to have your Name and Return
Authorization Number inside the box and written outside the box or on any